OWNER FAQS

We charge an initial one time $300 start-up fee. This covers our initial management agreement and set-up, photos for the property, market rent analysis, transfer paperwork for existing tenant, tenant portal set up, property initial inspection, and marketing portal start-up. Once a tenant is occupying the property, we charge 8% of the collected rent. No tenant, no monthly management fee. Reduced start up fees may apply for multiple properties or multifamily units.

This varies per property, but at a minimum one month's rent is collected as a security deposit, with additional deposits if the property is a pet-allowing property. In our higher end properties, it's common to see first, last, and an additional cleaning deposit. All deposits are held in a secure account.

Securing the right tenant is crucial. We run a detailed criminal background and credit check on each applicant over the age of 18. Our system calculates financial risk and we validate with documentation. Our rentals require 2.5 x monthly rent in gross yearly income. We will not rent to anyone who can not support this model and who does not validate debt to income ratios. In addition, we validate employment and contact current and past landlords if applicable.

Rent is determined by the property's value as well as current rental rates and availability in the market. We run a comparative market analysis on each property every year and assess the value rental value at a minimum of 6% of this price across 12 months. Your home is constantly gaining equity and we recognize you deserve more. We work with you to maximize your property's investment opportunity, while also creating rental security.

Tenants have access to their rental portal 24 hours a day, as well as an emergency line. We will always notify you of maintenance happening at your property and do our best to mitigate cost. If there are major repairs that are non-emergent we will never authorize, before speaking with you. To keep costs low, we do have an in-house handy man and work with quality local vendors. We are happy to work with your preferred list of vendors as well.

Our lease agreements require rent to be paid on the 1st of every month. Our leasing software notifies the tenant several days before it is due. If rent is not received, we call the tenant the next day and alert them through their portal daily. In most cases the tenant forgot and rent is received immediately. We do our best to work with tenants to understand what happened, but If rent is still not received by the 5th day and we do not have a resolution in place, we issue an eviction notice.

We do our best to eliminate rent gaps as much as possible. If we have photos of the rental prior to a tenant vacating, we will advertise a month in advance. Your home will go on over 20 platforms instantly. This includes realtor.com, zillow, rent.com, facebook, instagram, rentpath, apartments.com, and many more! On top of that we specifically run add campaigns targeting people in the area of your home that have been actively looking on rental sites or fit our algorithm of people moving to the area to buy who may need to rent.

If you are ever unhappy with your services with us, we want to know. Tell us what is happening and we will do our best to make it right or work with you in the specific situation. Our management agreements have a built in 30-60 day notice clause.